Posts Tagged ‘Service Desk’

5 Benefits Of Business Intelligence Tools For Service Desk Systems

If there is any place in the IT department that sees the most action, it is the Help Desk. All day, impatient managers and confused end users call them in a panic. They want immediate assistance […]

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5 ITIL Questions All Service Managers Should Ask

Service desk managers may often feel that they are losing ground, getting left behind, or just being left out of the conversation. All too often they are overworked, given few resources, and left to their own […]

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3 Signs Your Help Desk Management Data Discovery Needs to be Changed

Data discovery is an extremely important aspect of Business Intelligence. Rather than focusing on static reporting, it emphasizes analytics from an interactive and visual approach. With traditional BI, information consumers ask a question, which is answered […]

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Business Intelligence For Companies Ready To Grow