Posts Tagged ‘Customer Success’

How to Use Customer Feedback to Improve Your Product

Receiving feedback can sometimes be scary. This is especially true when you have put your heart and soul into developing software. However, feedback is a crucial component when it comes to improvement. We need to hear […]

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5 Unexpected Costs When Buying Business Intelligence Software

We’ve listened to a wide range of customers that are in the market for new business intelligence (BI) software, and we’ve noticed a major reoccurring theme: at one point or another, most people encountered an unexpected […]

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The 5 Things You Should Look for in Your BI Embedded Analytics, White Label or Reseller Partnership

At 5000fish, we’ve always been a partner-friendly company, which aligns well with our values of making things easier and making customer service our number one priority. After years of partnering with companies to make business user-friendly […]

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The Top 10 Features You Need in Your BI Solution (And One You Didn’t Know You Needed)

Many companies are currently searching for dashboard and reporting solutions, but the market has become pretty crowded. Though most BI vendors have similar core functionalities, not all solutions are created equally. That’s why we’ve put together […]

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5 Things You Need to Know About Our Customer Success Model

At 5000fish, we work hard to make amazing software products, but we consider ourselves to be a customer service organization at heart. For us, customer success is the only type of success that truly matters. These […]

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3 Sneaky Questions to Ask About Support Levels when Picking a Whitelabel or OEM Business Intelligence Vendor

Your customers won’t get the most out of your application if they’re unable to view and analyze the valuable data you collect. That’s why many SaaS companies or agencies will decide whether to build their own […]

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Looking to Trial BI Software? 3 Red Flags and 3 Things You Should Consider When Evaluating Business Intelligence Software

Have you ever heard the saying, “Kick the tires before you buy it?” It’s an old adage referencing the shoddy quality of earlier automobiles, but it’s also investment slang for researching and testing something before you […]

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Business Intelligence For Companies Ready To Grow