Posts Tagged ‘BMC’

5 Benefits Of Business Intelligence Tools For Service Desk Systems

If there is any place in the IT department that sees the most action, it is the Help Desk. All day, impatient managers and confused end users call them in a panic. They want immediate assistance […]

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Case Study: Using Yurbi to Gain Access to Legacy BMC Remedy Data

A large, international bank asked us to help us solve an issue the bank was facing. The bank had just switched its helpdesk system from BMC Remedy to ServiceNow. During this transition, the bank was trying […]

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The Top Issues with BMC Smart Reporting

BMC ITSM recently made a significant shift in its out-of-the-box reporting strategy. As we’ve mentioned in the past, BMC used to white label SAP BusinessObjects as its reporting tool and branded it as BMC Analytics. With […]

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The Definitive Guide to the Yurbi App

The Yurbi App is the secret sauce of Yurbi and is what sets it apart from other business intelligence (BI) self-service solutions. We’ve mentioned the Yurbi App many times before, but we often get the question, […]

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Getting Your Data Out of BMC Remedy – Is There a Better Way?

There’s a reason why BMC Remedy is popular among IT help desks. It’s a great ITSM solution that provides useful features such as an asset management tool that allows you to discover and track all the […]

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5 ITIL Questions All Service Managers Should Ask

Service desk managers may often feel that they are losing ground, getting left behind, or just being left out of the conversation. All too often they are overworked, given few resources, and left to their own […]

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Best Dashboard and Reporting Options for BMC ITSM Remedy

Our experience working with Service Desk managers tells us that reporting is essential to operating a smooth Service Desk. Yet, many Service Desk vendors, including BMC Remedy, don’t provide robust reporting features. Or, they do, but […]

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Asking “Do We Need Business Intelligence?” Here are the Top 5 Signs You Do

Are you reading this blog because you woke up this morning with the novel thought in your head that you needed to buy a BI solution today? We didn’t think so. Just like the straw that […]

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Benefits of Integrating BMC Remedy ITSM with Project Management Software

As a Project Manager you’re constantly searching for data and insights to help you streamline processes, improve service and run a more efficient and effective Service Desk. So you turn to your BMC Remedy ITSM software […]

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10 Signs Yurbi May Be a “Good Fit” For Your Organization

At 5000fish, we believe in being frank. Although we design business intelligence (BI) software, we’re the first to admit Yurbi isn’t right for everyone. In fact, there are a handful of reasons Yurbi might not be […]

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