Have you ever heard the saying, “Kick the tires before you buy it?” It’s an old adage referencing the shoddy quality of earlier automobiles, but it’s also investment slang for researching and testing something before you invest money into it. This principle applies to software purchasing decisions as well – buyers should kick the tires before purchasing any software solution, especially a business intelligence (BI) solution.
Unfortunately, one of the reasons BI has such a low implementation success rate is because many BI firms make it challenging to fully test out software before a company purchases the product. Instead, popular BI vendors encourage purchase decisions based upon reputation and customer numbers alone.
What’s the result from buying based upon a brand name versus actual testing? Customers oftentimes get stuck with software that they don’t need, don’t understand, or that isn’t performing.
If you’re in the market for BI software, there are a few red flags of which to be aware:
These are just a few reasons why it’s best to fully test a BI solution before you purchase it.
Generally, you can trust that software will do the basic things the company says it can do – but will it do what you specifically need it to do? Here are a few tips for testing a BI solution before you buy it to ensure it will fulfill your company’s specific needs:
When it comes to testing our software in the pre-purchase stage, we want you to test drive the car, kick the tires, and look under the hood. Initially, we encourage customers to check out our online test drive system. Once Yurbi passes the online test, we set up a managed trial on servers in your environment, using your data. We call it a managed trial because our Customer Success team helps you through the entire trial process.
To kick off a Yurbi trial, we request one or two challenge use cases for your company and discuss the requirements for those cases. Then, we set up a one-hour work session to install and connect Yurbi to your data, and by the end of the work session we are up and running and building reports and dashboards.
Next, we schedule another one-hour session where our Yurbi expert helps you to build out specific reports to meet your challenge use cases. During this time, our team is doing the heavy lifting. After these two sessions, our goal is to have proven Yurbi can do what you need it to do, and we leave you with full access to your Yurbi server for 30 additional days to expand on the work we’ve done together and to explore the software, all while receiving full customer support.
Because we maintain a high level of customer support throughout the entire buying and customer acquisition process, we often receive feedback similar to what one of our new customers recently said:
“Just want to confirm… after purchasing licenses do we still get a support team that I can utilize the way that Brian has helped me out over the past few weeks? That’s a really good service level.”
Why do we provide extensive, full trials to our customers at no cost with full customer support? Because we want you to be sure Yurbi is going to meet your company’s specific BI needs and to showcase the level of support you will receive as a Yurbi customer.
Don’t become a statistic and purchase a BI solution based upon a brand name or online demo. Your BI buying decision should be founded upon the BI company’s level of customer care and support, and whether the solution is a match for your BI challenges.
And beware – if a company is hesitant to provide a trial, it may indicate that the software is difficult to use or that it won’t solve your most complex issues. However, if you have kicked the software’s tires and everything under the hood looks great, you should be good to invest in the BI solution.
If you’re ready to learn more about Yurbi and experience the benefits it brings to the table, we invite you to request a live demo of Yurbi with one of our specialists. Ask questions and find out if Yurbi may be the right fit for your organization. Or, jump right into a test drive and explore a sample Yurbi environment. If you want to take the next step, our Customer Success team can set up a proof of concept trial on your server so you can see Yurbi in action, using your data.