Integrate HP Service Manager and Asset Management Applications

Yurbi for HP Service ManagerWe’ve been discussing the concept of data integration for a few months now, but there are still a few things that need to be covered. While many of the most pertinent business management applications have been built, truly integrating the data from these various data center applications in a straightforward and non-resource-intensive manner remains an elusive proposition to many organizations. And rightly so. There was a lack of affordable & functional cross-vendor and cross-platform data integration software in the market – until Yurbi.

Yurbi was developed to be the centralized data integration platform within a business. In order for such a platform to work, it must have built-in compatibility with nearly every business application, database, or data source. It must be able to be integrated quickly, seamlessly, and affordably. It must provide users with an enhanced level of data analysis, retain data security across large user bases, and encourage customization & the democratization of data. Yurbi passes all these tests with flying colors.

Yurbi as the Hub of Data Integration

Yurbi for HP are specifically designed to work with the solutions you use every day to provide more holistic view of the data in those applications as well as data across your enterprise. With Yurbi there is no need to build in-house applications to manage your data across systems.

Click here to download “Top 3 Data Blindspots in Service Management Reporting”

HP Service Management

HP Service Manager is one of the leading centralized help desk and/or service desk that allows businesses to categorize, track, and monitor tickets (Requests, Incidents, Problems, & Changes) across their business divisions or departments. In essence, this application serves as the centralized communication hub (in addition to email) for IT departments. With Yurbi there is no need to build in-house applications to manage your data across systems. Once installed, business users can run reports without having to involve IT in the tedious coding required to get business views of data.

Asset Management Applications

Asset management applications are somewhat broad in scope. Some monitor IT-specific physical equipment (hard assets) like servers. Others monitor both hard and soft assets (like software) across an entire company. The specific type or capability of asset management application doesn’t really matter, Yurbi works with them all.

Integrating the Two

We know that Yurbi can serve as the centralized data integration/business intelligence platform, even when this involves integrating several databases. So how could the integration of these two applications actually produce value for an organization?

Example – A Fleet of Trucks

Business X is a freight company that owns and operates a fleet of trucks. This business uses some kind of asset management software that helps them track: the type/size/specs of individual trucks, breakdowns, repair orders, distance traveled, fuel consumption, among many others. At their corporate headquarters, business X has implemented HP Service Manager. It’s likely that these two applications are loosely integrated, for example if truck #345 breaks down, a ticket is automatically created and processed by HP Service Manager. But, many of the details of that ticket (these details are stored in the asset management software) do not get integrated. With Yurbi, all of the data created and contained within HP Service Manager and the asset management software can be analyzed under one roof.

So what does this mean? What if (after installing Yurbi), you noticed that your Peterbilt trucks (vs Freightliner, International, etc) on average, required half as many repairs? Or that your trucks with Cummins engines and Allison transmissions on average were half as expensive to repair? What if you noticed that 15% of your truckers were responsible for 35% of truck maintenance? The ability to pull a detailed report by asset and ticket can yield hundreds of avenues to pursue further efficiency gains.

Yurbi gives businesses the opportunity to integrate HP Service Manager with essentially any other data source. Learn more about Yurbi for HP to see Yurbi in action.

Click here to download “Top 3 Data Blindspots in Service Management Reporting”

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