Category Archive for ‘Premium Apps’

The Top Issues with BMC Smart Reporting

BMC ITSM recently made a significant shift in its out-of-the-box reporting strategy. As we’ve mentioned in the past, BMC used to white label SAP BusinessObjects as its reporting tool and branded it as BMC Analytics. With […]

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3 Reasons Why CABI’s Breakup with Business Objects is a Big Deal

On April 16, 2016, CA Technologies (CA) announced that it would no longer distribute CABI 4.1 with BusinessObjects. CA stated that the company will instead distribute CABI 6.x with TIBCO® Jaspersoft. Though CA Technologies downplayed the […]

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Getting Your Data Out of BMC Remedy – Is There a Better Way?

There’s a reason why BMC Remedy is popular among IT help desks. It’s a great ITSM solution that provides useful features such as an asset management tool that allows you to discover and track all the […]

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Integrate HP Service Manager and Asset Management Applications

We’ve been discussing the concept of data integration for a few months now, but there are still a few things that need to be covered. While many of the most pertinent business management applications have been […]

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Best Dashboard and Reporting Options for BMC ITSM Remedy

Our experience working with Service Desk managers tells us that reporting is essential to operating a smooth Service Desk. Yet, many Service Desk vendors, including BMC Remedy, don’t provide robust reporting features. Or, they do, but […]

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Best Executive Dashboard for ServiceNow

ServiceNow is recognized as a leading enterprise IT Cloud company that offers a variety of Cloud-based products to help automate and manage IT service relationships. While ServiceNow is a powerful tool, it leaves some customers wanting […]

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Best Dashboard Software for CA Service Management

CA Service Management is one of the premier service desk applications available today. From automated ticket generation to ticket trend analysis and beyond, CA Service Management (formerly CA Service Desk Manager) is an exceptionally versatile application […]

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Benefits of Integrating BMC Remedy ITSM with Project Management Software

As a Project Manager you’re constantly searching for data and insights to help you streamline processes, improve service and run a more efficient and effective Service Desk. So you turn to your BMC Remedy ITSM software […]

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Dashboards and Reports for HP Service Manager — Without Paying an Arm and a Leg

It’s exciting when any service manager gets the go-ahead to purchase a solution from as big and well known a brand as HP, because it is a heftier investment when you’re playing with the big boys. […]

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