Ivanti Service Manager is one of the premier ITSM solutions available today. From automating workflows that eliminate costly manual processes, to ticket trend analysis and beyond, Ivanti Service Manager (formerly Heat Service Management) is a scalable and adaptable application that makes businesses more efficient, compliant and secure.
Although Ivanti delivers a number of powerful features, it falls short in a few key areas; one of which is its dashboard capability. Out-of-the-box, Ivanti provides a set of embedded reports but no dashboard capability without purchasing an additional add-on they purchased recently, Xtraction.
While Xtraction may meet many of your needs, and be the Invanti salespersons best recommendation for you, we’re all about providing options. We feel that if you do a features and price comparison between Xtraction and Yurbi, you’ll find Yurbi delivers a much bigger bang for the buck, not just with Ivanti, but all the other data sources you need to report on.
We believe that dashboards are an important tool in the arsenal of Service Desk Managers and technicians. Here are a few key reasons why:
We created Yurbi for Ivanti Service Manager to help Service Desk Managers leverage the power of dashboards to gain critical insights, improve processes and take their Service Desk to the next level.
Other advantages of Yurbi for Ivanti Service Manager include:
Yurbi connects to your Ivanti data using the Ivanti Service Management Premium App. In fact, right out-of-the-box Yurbi provides over 120 pre-built reports and dashboards for Ivanti. Use these pre-built reports as-is, or edit them to fit your unique Service Desk needs.
Yuri’s codeless approach to creating new reports allows users to create new dashboards and reports in just a matter of minutes, not days or weeks. No coding required.
Yurbi Premium App for Ivanti Service Manager is 100% HTML5, so no plug-ins like Adobe Flash are needed and you don’t have to worry about data leaving your private network. Yurbi is installed on a server behind your firewall.
Yurbi for Ivanti Service Manager makes it easy for you to configure logos and colors and embed dashboards and reports in your internal applications like SharePoint.
With Yurbi Premium App for Ivanti Service Manager, you’ll always have access to the real-time, critical data you need—even when you’re on the go. The same dashboards and library reports you run from your desktop browser are optimized for mobile viewing on all major smartphones and tablets. No applications are needed!
Yurbi provides field-level security, so you can share Ivanti data, dashboards and reports with stakeholders in your environment (such as business units, executives, customers, partners, and vendors) without sacrificing security. Use Yuri’s audit log feature to quickly discover what each user is doing with the data.
Yurbi integrates with Ivanti Service Manager at the database level and doesn’t require a license for reporting, making it a solution that even small to medium sized businesses can afford. As an added benefit of not having to provision user access in Service Desk just for reporting purposes, Yurbi helps reduce administrative workload.
Yurbi allows you to create a centralized data hub that offers a 360-degree view of your Service Desk. With Yurbi, you can conveniently combine network, inventory, internal application, ERP, and other company data with Ivanti Service Manager data. In fact, with Yurbi you can connect to any data source and integrate that data with Ivanti data—no coding or replication of data required.
IT won’t get bogged down with Yurbi. Yurbi is so simple to use that you can download it and start reporting in less than 30 minutes. Then take advantage of features like these immediately: Create custom reports on-the-fly from Service Desk data; Create presentation-ready executive dashboards; Link together multiple reports to combine data from other Ivanti solutions and other data sources; Schedule routine reports in advance via email and more. In addition to being a cinch to install, you’ll find that Yurbi is equally easy to maintain.
Of course, without learning more about your organization’s needs, we can’t claim Yurbi is a good fit. But if you’re looking for the best dashboard for Ivanti Service Manager, you may have just found it.
Learn more about how Yurbi Premium App for Ivanti Service Manager can help your Service Desk reach its potential by taking a test drive and exploring the Yurbi environment first hand.
Mention that you’re interested in using Yurbi for Ivanti on the request form, and we’ll configure your test drive accordingly.