Best Dashboard Software for Ivanti Service Management

Ivanti Service Manager is one of the premier ITSM solutions available today. From automating workflows that eliminate costly manual processes, to ticket trend analysis and beyond, Ivanti Service Manager (formerly Heat Service Management) is a scalable and adaptable application that makes businesses more efficient, compliant and secure.

Although Ivanti delivers a number of powerful features, it falls short in a few key areas; one of which is its dashboard capability. Out-of-the-box, Ivanti provides a set of embedded reports but no dashboard capability without purchasing an additional add-on they purchased recently, Xtraction.

While Xtraction may meet many of your needs, and be the Invanti salespersons best recommendation for you, we’re all about providing options.  We feel that if you do a features and price comparison between Xtraction and Yurbi, you’ll find Yurbi delivers a much bigger bang for the buck, not just with Ivanti, but all the other data sources you need to report on.

Dashboards Help Service Desk Managers and Technicians Improve Efficiency

We believe that dashboards are an important tool in the arsenal of Service Desk Managers and technicians. Here are a few key reasons why:

  • Dashboard insights help Service Desk Managers and business leaders make faster, better-informed decisions about how to optimally marry IT investments with business objectives.
  • A visual dashboard display allows Service Desk Managers to quickly assess the status of their Service Desk and take appropriate action. Whether it’s analyzing key performance indicators or reallocating resources, dashboards help SDMs save time.
  • Dashboards enable Service Desk Managers to delve into the specific incidents in a technician’s queue, where they can discover valuable insights regarding trends, closure rates, and workloads.
  • Service Desk technicians can leverage dashboards to quickly gain insights into their workload. They can keep current on the tasks waiting in their queue, manage tasks by priority and more.
  • Service Desk Managers can use dashboards to easily share pertinent real-time data and insights with consumers, IT teams, and management.

Click here to download “Top 3 Data Blindspots in Service Management Reporting”

Yurbi Delivers the Best Dashboard for Ivanti Service Manager

We created Yurbi for Ivanti Service Manager to help Service Desk Managers leverage the power of dashboards to gain critical insights, improve processes and take their Service Desk to the next level.

Other advantages of Yurbi for Ivanti Service Manager include:

Pre-built Integration

Yurbi connects to your Ivanti data using the Ivanti Service Management Premium App. In fact, right out-of-the-box Yurbi provides over 120 pre-built reports and dashboards for Ivanti. Use these pre-built reports as-is, or edit them to fit your unique Service Desk needs.

Build Reports Without Coding

Yuri’s codeless approach to creating new reports allows users to create new dashboards and reports in just a matter of minutes, not days or weeks. No coding required.

100% Web Interface (But on-premise behind your firewall)

Yurbi Premium App for Ivanti Service Manager is 100% HTML5, so no plug-ins like Adobe Flash are needed and you don’t have to worry about data leaving your private network.  Yurbi is installed on a server behind your firewall.

Deep Customization

Yurbi for Ivanti Service Manager makes it easy for you to configure logos and colors and embed dashboards and reports in your internal applications like SharePoint.

Works on Any Mobile Platform

With Yurbi Premium App for Ivanti Service Manager, you’ll always have access to the real-time, critical data you need—even when you’re on the go. The same dashboards and library reports you run from your desktop browser are optimized for mobile viewing on all major smartphones and tablets. No applications are needed!

Robust Security

Yurbi provides field-level security, so you can share Ivanti data, dashboards and reports with stakeholders in your environment (such as business units, executives, customers, partners, and vendors) without sacrificing security. Use Yuri’s audit log feature to quickly discover what each user is doing with the data.

Affordable for All Sized Businesses

Yurbi integrates with Ivanti Service Manager at the database level and doesn’t require a license for reporting, making it a solution that even small to medium sized businesses can afford. As an added benefit of not having to provision user access in Service Desk just for reporting purposes, Yurbi helps reduce administrative workload.

Integrate Other Data Sources with Ivanti Data

Yurbi allows you to create a centralized data hub that offers a 360-degree view of your Service Desk. With Yurbi, you can conveniently combine network, inventory, internal application, ERP, and other company data with Ivanti Service Manager data. In fact, with Yurbi you can connect to any data source and integrate that data with Ivanti data—no coding or replication of data required.

Easy to Install, Easy to Maintain

IT won’t get bogged down with Yurbi. Yurbi is so simple to use that you can download it and start reporting in less than 30 minutes. Then take advantage of features like these immediately: Create custom reports on-the-fly from Service Desk data; Create presentation-ready executive dashboards; Link together multiple reports to combine data from other Ivanti solutions and other data sources; Schedule routine reports in advance via email and more. In addition to being a cinch to install, you’ll find that Yurbi is equally easy to maintain.

Find Out Whether Yurbi is Right for You

Of course, without learning more about your organization’s needs, we can’t claim Yurbi is a good fit. But if you’re looking for the best dashboard for Ivanti Service Manager, you may have just found it.

Learn more about how Yurbi Premium App for Ivanti Service Manager can help your Service Desk reach its potential by taking a test drive and exploring the Yurbi environment first hand.

Mention that you’re interested in using Yurbi for Ivanti on the request form, and we’ll configure your test drive accordingly.

Click here to download “Top 3 Data Blindspots in Service Management Reporting”

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