Yurbi for CA^®

If you're using CA Service Manager as your primary service management tool, you obviously care deeply about giving world class support. Delivering A+ support requires an ongoing holistic analysis of service and support data, often coming from multiple sources – not just CA^® Service Desk. Yurbi brings all of your data into a single place for customized reporting, analysis, and dashboards.

Premium App for CA^®   Service Manager

Yurbi provides an out-of-the-box pre-built app for CA^® Service Manager, CA^® Asset Manager, CA^® Clarity, and more. By downloading and installing Yurbi Community Edition you can be up and reporting on your CA system within 30 minutes.

Why Yurbi for CA^® Service Desk Manager?

Create Real-time, Interactive Reports and Dashboards. Create real-time, interactive, dashboards and reports and embed them in your existing internal and external websites, including Sharepoint and Wiki sites. Seamless integration of data for end user happiness.

Secure Collaboration. Yurbi App Shield technology let's you share report creation capabilities with decision makers, while limiting access to only the data they need to see. Create fewer reports and easily control user access – less work, less time, less cost.

Easy For Business Users. Yurbi's 100% web-based interface is based on common business tools that users are familiar with. The learning curve is low and your workforce will actually use it.

Let the IT Group Do More with Less. Free-up resources spent doing time consuming and expensive Business Objects/Crystal Reports^®, and leverage a self-service model for substantial cost-savings.

Plays Nice with Highly Customized CA^® Systems. With Yurbi AnyDB technology, we can map to all of your precise customizations with little effort. In little or no time at all, you can have Yurbi up and running with your data.

More than just CA^® Service Desk. Yurbi provides out-of-the-box connectors for many major vendors and we've made it easy to connect to your other systems and custom databases – even if we don't have a dedicated Yurbi App for it. With Drill-Anywhere technology, all your data sources are easily integrated for unified decision analysis.

Features

• Create custom reports on-the-fly from Service Desk data.


• Create presentation-ready executive dashboards.


• Share report creation capabilities with Yurbi App Shield technology, while controlling user
  access.


• Link together multiple reports to combine data from other CA^® solutions and other data
  sources.


• Schedule routine reports in advance via email.


• Create advanced reports by combining data from any table, object, or even existing Service Desk
  reports.


• Schedule, refresh, and distribute reports to colleagues securely over the web via Yurbi.


• 1-Click export to Microsoft^® Word, Excel or PDF.


• Embed your analysis into company wiki's, portals, SharePoint, etc.


• Affordable and flexible Annual Term pricing.

Technical Requirements

CA^® Service Desk r11.x, r12.x

Interested in other CA^® solutions, contact us for Clarity, Asset Management, and more.